Customer Case Studies
Review Travel ProgramWe love global business travel, but we get the biggest kicks when we’re able to solve complex challenges that drive our expert travel teams to think outside of the box.
Many of our customers come to Corporate Travel Management (CTM) with global travel programs that simply aren’t delivering on their cost savings, efficiency or duty of care objectives. As the trusted travel management provider to thousands of businesses around the world, across a wide range of industries and business segments, our knowledge and experience delivers strategic outcomes for every customer.
But don’t take our word for it. Hear what our customers have to say!
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Global Customer Case Studies
Baird expands global travel program
CTM helped Baird build a more connected global travel program.
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Middle East Airspace Closure
CTM protected over 2,550 travelers, maintaining business continuity.
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Scope 3 business travel emissions
Emissions reduced in six months and policy compliance improved.
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Online Adoption
Almost 90% online adoption through the implementation of an intuitive online booking solution.
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OBT switch - Concur to Lightning
A leading financial services firm switches to CTM’s Lightning OBT.
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Emergency Travel Support
Response to airport outage minimizes disruption for 2,400 customers.
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Implementation (Legal)
Successful rebid for UK law firm, delivering CTM Lightning and Portal.
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Unused Ticket Savings
Avoided $45k in unused tickets and increased adoption to almost 100%.
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Online Adoption (Legal)
Legal firm improves online booking adoption and strengthens travel policy compliance.
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Cost savings & online adoption
£228K saving over 2 months & increasing online adoption to 91%
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Online Adoption (Investment Bank)
Online adoption rose 34% for a global investment firm, boosting efficiency.
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Kaefer hotel invoice automation
CTM improves GST invoice compliance for Kaefer, unlocking over $100K in annual savings.
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Travel Program Implementation
CTM supports UK healthcare society with £350K annual domestic travel spend.
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Implementation (Property Management)
Travel program implemented in six weeks, training 1,025 bookers.
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Scalable Travel Solutions (Energy)
Improved travel program with CTM support, enhancing visibility and system efficiency.
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Savings achieved through travel program enhancements
CTM helped Downer achieve over $3.2 million in travel savings
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Improved efficiency through online adoption
CTM drives online adoption and delivers $529K+ in savings for client.
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Travel Programme Consolidation (Finance)
100% adoption achieved in Mexico through a modern online booking tool.
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Increased Online Adoption
Online adoption increased to 74% in three months, delivering cost savings.
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Service Delivery (Manufacturing)
Strong EMEA rollout delivered 81% online adoption in six months.
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Online Adoption
CTM manages UK travel operations for an insurance provider serving 2.7M+ customers.
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Travel Program Consolidation (Energy)
Origin Energy achieved 18.75% program savings with CTM.
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Travel program implementation (WAG)
CTM transitioned 110 government agencies, lifting adoption to 87%.
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CTM Hotel Reviews boost traveler satisfaction
Access to traveler reviews improved hotel selection and enhanced traveler satisfaction.
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Sabre group booking module provides savings
Booking automation reduced processing times and delivered $40,000 in savings for the client.
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High service levels deliver significant cost savings
CTM delivered stronger service performance and a 17% reduction in domestic fares.
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Hostage Repatriation
CTM coordinated the safe repatriation of all employees through a secure and carefully managed travel strategy, ensuring their safe return home.
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Election Travel - Remote Polling
CTM secures Australian Electoral Commission contract for remote mobile polling.
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Air travel policy reconfiguration delivers cost savings
Policy optimization reduced annual travel spend by over $1 million.
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Ticket Credit Usage
CTM maximized ticket credit utilization, delivering $500,000 in recovered value.
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Strategic solutions reduce last-minute bookings by 30%
Cost management improved through a 30% reduction in last-minute bookings.
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Account management delivers impactful travel program solutions
Proactive approach identifys gaps and drives impactful solutions
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Emergency response keeps customer on track
Less than 24 hours to deliver emergency response travel for almost 100 employees nationwide.
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Scout delivers efficiencies following disruptions caused by TC Alfred
Scout provided urgent booking support ahead of TC Alfred.
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Customer Spotlight - Visy & CTM Scout
CTM’s AI assistant, Scout, enables Visy to simplify travel management, improving efficiency, and adoption across their teams.
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Corporate Event Success
CTM supported Baird’s yearly event, coordinating travel for nearly 3,000 of its 7,500 registrants from the US, UK and Germany.
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After Hours Support
CTM delivered after-hours support, improving response times and extending coverage for a long-standing client.
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Increasing Hotel Attachment
CTM increased hotel attachment for a large insurance client, improving compliance and duty of care by 13%.
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Customer Satisfaction
CTM improved travel booking satisfaction for a global asset manager by providing tailored support that met travelers needs.
Learn moreTake your business travel experience to new heights.
Contact our team for an obligation-free review of your global travel program today.