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Case Study: Scalable Travel Solutions (Energy)

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With support from Corporate Travel Management (CTM), the client overcame limited visibility of travel spend, a lack of sustainable travel tools, and outdated systems – transforming its travel program through data-driven insights, informed decision-making, and scalable solutions for evolving needs and support long-term growth.

Keep reading to find out more.

Client

Energy company

Industry

Energy

Focus

Scalable Travel Solutions

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Objective

Reduce travel spend, improve compliance, and enhance sustainability and user experience through data-driven solutions.

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Solutions

Implemented CTM technology with agile development, workshops, and tailored automation and reporting tools.

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Outcome

Delivered cost savings, improved adoption and efficiency, and strengthened sustainability and scalability.

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Objective

This client ranks among the top six energy providers in the UK. Since December 2024, our partnership has been built on a foundation of trust and delivering measurable results, driving innovation and sustainability across their travel program.

The key objectives were:

  • Reduce travel spend while maximizing ROI
  • Increase policy compliance to align with governance standards
  • Advance sustainable travel practices and reduce emissions
  • Enhance user experience to boost online adoption
  • Enable scalable, future-ready solutions that evolve with business need

Solutions

We facilitated in-depth workshops on the online booking experience, sustainability, and finance to refine the solution collaboratively. We implemented our proprietary OBT and technology, supported by agile development cycles for rapid enhancements that meet evolving business needs. Sprint-based development and flexible tech capacity delivered fast, impactful results. To improve service, we introduced a collaborative SLA to address concerns, boost agent accountability, and strengthen OBT support. We also supported the client’s sustainability and data security goals through award-winning technology and leadership workshops, ensuring cultural and strategic alignment.

Outcome

Cost Savings: Client achieved substantial cost savings within 10 weeks, reducing hotel spend by £87,000, with potential annualised savings of £389,000.

Time Savings: Efficiencies were realised through monthly PA sessions for over 100 bookers, supported by a persistent Teams chat that fostered peer-to-peer knowledge sharing and reduced reliance on one-to-one support.

Online Adoption: Online adoption increased from 88% to 95% within just two weeks, resulting in 2,902 bookings in the first month and over 30,000 within five months—an average of nearly 7,000 per month.

Bespoke Innovation: Tailored solutions included an automated HR feed processing 500–600 updates daily, a dynamic cost code tool eliminating manual recharges across more than 46,000 combinations, and enhanced basket-value approval logic customized to meet the client’s complex requirements.

Sustainable Choices: Recommendations delivered during quarterly strategic review meetings. Initiatives included stakeholder-level carbon budgeting, rail vs air carbon comparison tools, and behavioral nudges to promote lower-emission travel decisions across the organization

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Delivered £87,000 hotel savings in 10 weeks

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Increased online adoption from 88% to 95% in two weeks

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Improved sustainability and automation through tailored solutions

Testimonial

Teamwork, trust and transparency sums up our relationship with CTM. Working together we achieved very challenging implementation timelines, identifying minimum viable product to go live on time but crucially not stopping until all pieces were successfully in place. I was particularly impressed with the knowledge and understanding of our implementation lead and their willingness to create training materials and hold webinars for users, which contributed to our successful go live.

- Automation & Optimisation Manager - Energy Sector -

Let’s discuss how we deliver scalable travel solutions.

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