Case Study: Sabre group booking module provides savings

CTM successfully retained a major client while delivering substantial savings of $40,000 by implementing a tailored end-to-end solution encompassing automation, Sabre Groups, and Tramada.

The client, a prominent airline operating on behalf of two Australian Airlines, manages the transport of over 500 crew members on a monthly roster. This demanding operation requires a 24-hour turnaround from roster receipt, involving multiple ports and destinations.

Read on to find out more.

Objective

The client had been utilising a timeconsuming manual booking process that not only proved inconvenient but also hindered the achievement of their critical 24-hour Service Level Agreement (SLA).

To ensure the retention of this valued customer and enhance their booking experience, CTM developed a solution to provide added value, cost reduction, and operational efficiency enhancements. We aimed to significantly expedite the turnaround time while enhancing the accuracy of roster management.

Solutions

The solution centred around Sabre Group Wizard, and CTM worked collaboratively to develop a comprehensive solution that seamlessly integrated automation and Tramada.

Our team designed an importable Excel template allowing straightforward roster uploads, encompassing all essential booking details such as dates, origin, destination, hierarchy, and traveller-specific information directly into the Group Wizard.

Outcome

This automation significantly expedited the booking process, reducing it from a time-consuming 20 minutes to a mere 20 seconds per Passenger Name Record (PNR). Beyond the time savings, this solution also reduced our overall Full-Time Equivalent (FTE) staffing requirements.

As a result, CTM successfully retained the client as a valued customer, and we provided them with a significant discount on their current Booking Fee, reducing it from $24.00 to $15.00 per booking. This adjustment resulted in savings of $40,000 for the client, underscoring our commitment to delivering cost-effective solutions.