Case Study: Travel Program Implementation

The client is one of the UK’s longest-serving and most respected mutual healthcare societies. They undertake high volumes of straightforward UK-based travel.

Their spend is approximately £350K per annum on rail, flights, accommodation, ferry, meetings, and events.

Read on to find out more.

Objective

Solutions

Through the implementation phase, CTM used structured processes to collect and collate data to build the online portal and staff profiles. As the client wanted a system in place as quickly as possible, CTM arranged for the client to begin trading in an offline environment while the online portal was being completed. From contract signing to going live, implementation took just two weeks. Once the online system was in place, CTM delivered a series of face-to-face training sessions with key bookers.

Another key requirement identified was the need to review hotel expenditure. Initial analysis showed limited visibility over spend.

CTM worked with the client to identify key travel locations and estimate the number of room nights required in these areas. Using these insights, a structured, bespoke hotel program with negotiated preferential rates was developed.

Outcome