Customer Spotlight: Visy & CTM Scout
Visy is an Australian-owned global leader in packaging, recycling, and logistics management.
With 7,000 employees and 150 global operations, Visy has been leveraging CTM’s travel management tools and services to support an effective travel program since 2018.
As a future-focused organization, Visy’s travel stakeholders are strong adopters of the latest travel technology, recently ranking as one of the largest users of CTM’s AI-powered travel assistant, Scout.
With a strong internal communications process, Visy’s core EA Group has been advocating for Scout to help reduce time and improve efficiency for new travel bookings, changes, and cancellations.
With Scout’s booking capability now available for New Zealand customers, Visy’s entire Australia and New Zealand operations are benefiting from instant travel support provided through the tool.
Importantly, Scout’s accessibility via the CTM Mobile app has provided Visy’s newest division, Visy Retail Services, with the ability to self-manage their travel bookings on the go. As a sales division with 100% usage of mobile devices and iPads rather than laptops, Scout’s mobile integration has proven essential for consistent travel program adoption and compliance across the organization.
Outcomes
Book, change or cancel travel
Book via an integration with the Lightning online booking tool. You can also change or cancel flights, hotels, and car segments, with full or partial itinerary refunds available.
Connect with an expert via live chat
Access to a live chat with a CTM travel consultant for more complex requests.
Search documents, FAQs & advice
Scout instantly answers FAQs, reprints itineraries or invoices, and shares the latest destination weather.
