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Case Study: Election Travel - Remote Polling

Find Out More
Corporate Travel Management (CTM) was awarded the election contract by the Australian Electoral Commission to support travel arrangements for the delivery of mobile polling services in remote Australia. The project was delivered in partnership with Services Australia.

Read on to learn more.

Client

Australian Electoral Commission

Industry

Government

Focus

Federal Election Remote Polling

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Objective

Support the delivery of mobile polling services for the 2025 Federal Election by managing complex travel logistics across Australia, including remote and time-sensitive movements for polling teams.

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Solutions

CTM leveraged supplier partnerships, in-house technology, and specialist travel consultants to coordinate schedules, manage remote transport, and ensure clear communication throughout the operation.

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Outcome

Successfully supported 85 teams and 340 travelers across 467 remote locations over nine days using multiple transport modes, enabling the first coordinated mobile polling operation of its kind.

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Objective

As Australians, the right to vote and access to voting options are a fundamental part of our human rights framework. Our democracy and underlying Australian ethos ensure that every eligible Australian is given the same opportunity to have their voice heard, regardless of where they live or their ability to travel.

As such, the Australian Electoral Commission (AEC) is required to offer face-to-face polling stations in all locations with 10 or more registered voters. For the 2025 Federal Election, CTM was tasked with managing the logistical movement of polling stations and the staff required to support them across Australia’s most remote and regional communities.

Solutions

Proactive Supplier Sourcing
CTM’s deep knowledge of regional areas and proactive approach to air and accommodation suppliers proved essential in securing availability in some of Australia’s most remote towns. Through strategic contracting of allotment inventory, CTM secured rooms early to guarantee availability and reduce costs.

Partnership
In partnership with Air Charter Services (ACS), key consideration was given to the challenges of remote landings without airport infrastructure and cultural sensitivity within the communities being serviced. The online charter portal provided real-time quotes for simplified booking and delivered data trends on key routes.

Risk Analysis
Australia’s climate is not to be underestimated, and a thorough assessment of potential weather impacts throughout the election period proved essential. CTM’s risk analysis included a matrix of low to high-risk locations based on accessibility factors such as flooding risk, aircraft facilities, fuel availability, and payload restrictions. Alternative routes and travel options were identified to mitigate accessibility risks, including the use of helicopters when road conditions were unsafe.

Custom-Built Booking Tool
CTM developed a bulk booking tool to support travel consultants in creating multiple individual bookings with non-GDS supplier content. This enabled air charters, ground transfers, and non-GDS airlines and hotels to be booked and managed simultaneously, driving efficiency and time savings for large, complex bookings. The tool also provided real-time booking status reporting, including dashboards for request tracking and resource management.

Dedicated Team Structure
Supporting large-scale passenger movements within constrained travel windows required a dedicated team structure. This included a Project Manager, Team Operations Manager, and a national operational team providing 24/7 coverage across all time zones and public holidays.

Stakeholder Engagement
As the first TMC to provide this service, CTM recognised that regular and transparent communication with the AEC was critical to project success. Daily briefings and status reports ensured all stakeholders remained informed on delivery progress and enabled timely feedback when required.

Outcome

  • 33 days, 467 locations, 340 staff
  • Remote polling was delivered and completed within 9 days
  • Reached all locations despite challenges, including:
    • Weather conditions
    • Inaccessible roads
    • Safety concerns
    • Locations closed across the election period
  • 90% of Indigenous & Torres Strait Islander people are now enrolled to vote, the first time in the nation’s history
  • The first Travel Management Company to support delivery of remote polling services

Delivered seamless travel logistics for remote polling across 467 locations over 9 days

The first Travel Management Company to support the delivery of remote polling services

90% of Indigenous & Torres Strait Islander people are now enrolled to vote, the first time in the nation’s history

Testimonial

For the 2025 Federal Election, the Australian Electoral Commission partnered with Corporate Travel Management (CTM) to coordinate domestic travel to support the successful delivery of remote voting services. The service required arrangements for charter aircraft and accommodation across remote Australia, and the provision of detailed travel itineraries for our Remote Service Delivery Teams. Throughout the fast-paced and high-pressure election period, CTM demonstrated professionalism, expertise, and dedicated support. Their Team consistently delivered reliable, responsive, and flexible solutions while operating in a dynamic environment that required frequent logistical changes.

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I want to recognise and sincerely thank you all for the incredible effort that went into the successful delivery of the remote polling services for the recent Federal Election. Your commitment, excellent customer service and collaborative approach were outstanding. Feedback has been overwhelmingly positive. The outcome is a direct result of your hard work

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Do you need a travel partner that delivers seamless travel solutions no matter how complex?

Contact CTM today.