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Case Study: High service levels deliver significant cost savings

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A leading real estate organization across Australia and New Zealand was experiencing inconsistent service levels, limited travel spend visibility, and reporting gaps under their previous TMC.

After transitioning to CTM, a more structured and data-driven travel program was introduced, improving service consistency, enhancing reporting, and delivering over $100K in cost savings while maintaining preferred supplier relationships.

Read on to find out more.

Client

Real Estate company

Industry

Real Estate

Focus

Cost Saving

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Objective

Improve service consistency, enhance travel spend visibility, and strengthen account management to drive efficiency and cost savings.

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Solutions

CTM introduced regular reporting, proactive account management, and experienced consultants to deliver quality service and identify savings.

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Outcome

Achieved a 17% reduction in domestic fares and over $100K in savings, with improved service consistency and reporting visibility.

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Objective

Improve inconsistent service levels, enhance visibility of travel spend through better reporting and analysis, and strengthen account management engagement to deliver greater efficiency and cost savings.

Solutions

CTM introduced regular delivery of quarterly, monthly, and ad hoc reporting, supported by increased communication from the account manager. These regular “health checks,” including proactively identifying opportunities for cost savings and improved efficiencies, ensured we consistently met the client’s expectations within a strategic account plan.

CTM also provided experienced consultants whose skills are aligned with the client’s traveler base and high expectations. The client has since recognized CTM for delivering consistently high levels of service, from consultants to management.

Outcome

The client achieved a 17% reduction in average domestic fares while remaining loyal to their preferred supplier, delivering close to $109K in total cost savings. Service consistency improved significantly, supported by enhanced reporting, stronger account management engagement, and ongoing strategic optimization.

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17% reduction in domestic fares

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Over $100k in cost savings

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Service consistency improved

Contact CTM today.