Strategic account management
Talk to an expertA travel partner invested in program performance
CTM account management teams deliver more than day-to-day travel management.
With a 97% client retention rate and more than 90% of customers receiving proactive program improvement advice from their CTM account manager, CTM partners with you to actively manage, evolve, and improve travel programs over time.
From supplier strategy and compliance to traveler experience and reporting, CTM aligns closely with your business objectives and takes shared accountability for program outcomes.
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Client retention
High customer loyalty driven by service and support
Proactive guidance
90%+ of customers say they receive proactive program improvement advice from their CTM account manager
Always-on support
Global travel support no matter where you are
Ready to take your travel program to new heights?
A strategic partner for your travel program
Your travel program should do more than support bookings. It should support business outcomes.
CTM’s strategic account managers act as an extension of your team, aligning your travel program with broader organizational priorities including cost control, traveler well-being, sustainability, risk management, and operational efficiency. Supported by 24/7 global travel support and proactive account leadership, CTM helps you maintain visibility, consistency, and control across evolving travel environments.
From supplier strategy and policy optimization to stakeholder engagement and reporting, CTM delivers the expertise and insights needed to keep your program performing at its best.
Why customers choose CTM
Programs actively managed, not passively maintained
CTM account management reviews travel program performance against evolving business needs, traveler expectations, and industry changes, with more than 90% of customers reporting they receive proactive advice to improve program outcomes.
Executive-level support when it matters most
When disruption, complexity, or change arises, CTM provides experienced leadership and responsive support to help organizations move forward with confidence.
Customer-first program management
CTM account management and operations teams are not incentivized by commissions, allowing decisions to stay focused on customer outcomes and long-term program success.
Long-term partnership focus
CTM maintains a 97% client retention rate through measurable outcomes, transparent reporting, and strong customer partnerships focused on continuous program improvement.
Proven strategies. Measurable outcomes
Strategic program optimization
A comprehensive audit uncovered opportunities to improve reporting, strengthen policy alignment, and support smarter travel decisions.
Lean how
Reducing last-minute bookings
Last-minute bookings reduced by 30% through strategic policy enhancements, traveler education, and data-driven booking insights.
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Delivering measurable savings
A targeted review of air travel policy settings helped unlock double-digit savings and strengthen program performance.
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Testimonial
Looking for strategic account management?
Connect with CTM’s account management team to discuss your travel needs today.
What does a strategic account manager do?
A CTM strategic account manager oversees the ongoing performance and evolution of your travel program. They help optimize policy, supplier strategy, reporting, traveler experience, compliance, and long-term program outcomes.
How does CTM improve travel program performance?
CTM combines strategic oversight, data-driven insights, supplier management, and traveler engagement strategies to help organizations improve compliance, reduce costs, and support better travel decisions.
How does CTM support changing business travel needs?
CTM continuously reviews program performance against evolving business priorities, traveler expectations, and industry developments to help organizations adapt with confidence.
What makes CTM’s approach different from traditional travel management?
CTM delivers proactive account management focused on long-term outcomes, not just transactional support. More than 90% of customers say their CTM account manager provides proactive advice to improve program performance, helping organizations adapt confidently to evolving business travel needs.
How does CTM support global travel programs?
CTM combines centralized program oversight with local expertise and 24/7 support to deliver consistent travel experiences, reporting visibility, and traveler support across global markets.
How does CTM help organizations control travel costs?
CTM helps organizations identify savings opportunities through supplier strategy, policy refinement, booking behavior analysis, and actionable reporting insights that support smarter travel decisions.