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Behind the scenes with CTM: Qantas Business Class Review

Business travel can be a tiresome feat, especially for those frequent flyers among us. Thankfully, airlines are constantly updating their products to provide the best-in-class flying experience, from start to finish.

Hitting close to home, house-hold name Qantas (QF) is leading the industry with their newly opened lounge facilities at Brisbane Domestic Airport. CTM was lucky enough to receive a behind-the-scenes tour of the new facilities, plus a closer look at the Boeing 737-800 aircraft, the workhorse of Qantas’ fleet most commonly flown on short-haul domestic and trans-Tasman routes.

Here’s a summary of what you can expect on your next domestic Business class flight with Qantas.

Arriving at the airport banner 1Qantas is leading the airline industry in offering a premium end-to-end travel experience for its business travellers. The airline recently took a large step forward with the opening of its Premium Lounge Entry facility, an insight into the future of airline service standards.

After dropping off the car at the dedicated Qantas valet, top tier Frequent Flyer members and Business-class passengers walk straight through to the airline’s Premium Lounge Entry. The facility offers the convenience of check-in, baggage-drop and security processing in a private space.

Check-in / Baggage Drop

Times: 24 hours – 30 minutes prior to departure

In other airports across the country, a premium lane for check-in and baggage drop is still available for Platinum, Gold and Silver Frequent Flyers, Qantas Club members and customers travelling in Business class. A permanent Q Bag Tag (complimentary to Platinum, Gold and Silver Frequent Flyers) makes dropping off bags easier than ever before, eliminating the need for paper bag tags when flying on domestic routes.

Qantas check-in banner

Baggage Allowance

Carry-on (7kgs per item)

  • 2 x 105cm bags = 48cm + 34cm + 23cm or
  • 1 x 105cm bag plus 1 x 185cm non- rigid garment bag = 60cm + 114cm + 11cm or
  • 1 x 115cm bag = 56cm + 36cm + 23cm

Checked

Qantas Club members, Gold and Silver Qantas Frequent Flyers: 2 pieces up to 32kg each

Platinum and Platinum One Qantas Frequent Flyers: 3 pieces up to 32kg each

 

Lounge access banner 2

Qantas Business lounges can be found at Brisbane, Canberra, Melbourne, Perth and Sydney domestic airports and are available to Platinum Frequent Flyers and customers travelling in Business.

Qantas Brisbane Lounges

Qantas Business Lounge

Flowing through to the private lounge Business class quarters, entry to the elite Brisbane Domestic Business Lounge is first on your left. Inside the spacious lounge you will find separate areas for wining, dining, working and resting. The floor-to-ceiling windows span the length of the room and provide ample lighting with tarmac views. On the far-right passengers are treated to a Mexican-themed cantina with a rotating menu, and a plethora of buffet favourites. Centred at the back of the buffet is the lounge’s most valued asset, which was unfavourably removed and then brought back due to customer demand, Qantas’ signature toasted sandwich bar.

When it’s time to fly, the lounge will send out a late boarding call, meaning high-flyers can spend more time in the lounge while they wait for the plane to board, and can walk straight onto the aircraft to be seated before take-off.

Qantas Business Lounge Banner

Qantas Club

Found in most airports around the country, Qantas Clubs feature a large open space for pay-per-use Qantas and oneworld passengers. There’s a bar and buffet, with capacity for members plus their guests, making it the largest private Qantas area. Qantas Club members also receive priority baggage drop, complimentary guest visits and discounts to meeting rooms.

 

In the air banner 3Seat

Size – 37” sitting height with up to 22” width between arms

Configuration – Three rows of 2-2

Features – In-line with the aircraft’s short-haul use, each seat features a comfortable recline and foot rest, but no fully-flat position. There is a PC power and USB port available in each seat, with a sizable tray tables for working and eating.

Storage – Reasonable overhead storage available with under-seat storage available for rows 2 and 3. Row 1 compromises on under-seat storage for the extra leg-room.

IFE – In-flight entertainment can vary across the Boeing 737 fleet. A 10.6” touch-screen offers over 300 entertainment options for both Business and Economy passengers. Wireless Q Streaming entertainment is also available for passengers with personal devices such as laptops and tablets.

Wi-Fi – Fast and free Wi-Fi has already been fitted across 25 Boeing 737s in Qantas’ fleet, with the remainder expected to be completed by the end of 2018.

Qantas in-flight banner

Menu

The Qantas Domestic Business Class menu rotates every three months and is crafted by Qantas’ famous Rockpool chefs in accordance with seasonal produce. Complimentary alcoholic and non-alcoholic beverages are served on flights including a selection of premium wines.

Launched on 17 March 2018, Qantas’ brand new Business class Autumn Menu has been designed by Neil Perry – Creative Director of Food, Beverage and Service. Passengers can indulge in light and healthy dishes including: a ricotta and fresh spinach omelette with sautéed mushrooms and pancetta on the side or a lighter egg white omelette withgoat’s curd, sautéed leek and roast tomatoes, a healthy brunch bowl with Tasmanian hot smoked trout or seared kingfish with pistachio, mint and orange dressing for lunch.

inflight menu banner .

What customers can expect…

With the brand-new Dreamliner’s making waves in aviation history, there is no doubt that the airline industry is committed to continually improving the in-flight experience for its customers. Qantas is taking things one step further by investing in projects that contribute to the overall flight experience, from the moment passengers arrive at the airport to the moment they leave the airport on the other side. From customer feedback and market research, Qantas is shaping its Business class products to represent the wants and needs of passengers, including ease of getting to the airport and boarding, constant change in menus to align with seasonal foods and cuisine trends, and a more personal flying experience with dedicated Business class cabin crew.

 

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