High service levels help deliver over $100k in cost savings to a major real estate client.
The client is a well renowned real estate brand with offices across Australia and New Zealand. CTM is responsible for the management of its top executives and staff’s travel arrangements.
The client had been with their previous TMC for some time, during which they experienced inconsistent service levels throughout the relationship. The client advised this included limited reporting and analysis of their travel spend, a lack of engagement with their account manager and major delays in process with the previous operations team.
CTM introduced regular delivery of quarterly, monthly and ad-hoc reporting with additional communication from the account manager.
These regular ‘health checks’, including proactively identifying opportunities for cost saving and improved efficiencies, ensure we are consistent in meeting the client’s expectations within a strategic account plan.
CTM also provide experienced consultants whose skills are aligned with the client’s traveller base and high expectations. The client has since recognised CTM for delivering consistently high levels of service, from consultants to management.
Through hands-on strategic account management, the client has seen a 17% reduction in average domestic fares while remaining loyal to their preferred supplier. The overall dollar saving to the client being close to $109k.
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