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Leadership Team


CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Greg McCarthy

CEO Australia & New Zealand

Greg McCarthy has extensive executive-level experience in the travel industry holding several leadership positions. He founded two travel management companies in Australia, building them up from small operations to highly successful medium-sized businesses, with a strong focus on customer retention and superior service levels. Greg has worked for international airlines and held an executive directorship in a global TMC, achieving a strong track record of delivering value for customers. He was co-founder of Platinum Travel Corporation. CTM acquired Platinum’s Brisbane and Sydney offices in 2018, with Greg commencing as CTM CEO Australia and New Zealand on 1 July 2018.

Scott Ward

COO Australia & New Zealand

Scott is CTM’s Chief Operations Officer for Australia and New Zealand, responsible for leading CTM’s regional management teams.

Scott first joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact. This saw him join the General Manager Succession Plan after his first year with the business and move into the GM role for Victoria in mid-2013.

In 2017, Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, he was responsible for aligning efficiencies and optimising partnerships across CTM’s global business. In 2022, Scott returned to CTM’s Australia and New Zealand management team as COO.

Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.

With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Alana Clayton

CFO Australia & New Zealand

Alana is a highly skilled accounting professional who is responsible for managing CTM’s finance department for Australia & New Zealand. She holds a Bachelor of Business with a major in Accounting and an extended major in Professional Accounting.

Alana’s commitment to excellence is exemplified by her membership in the Institute of Chartered Accountants Australia, which she has proudly held since 2010. Her experience spans over two decades, encompassing the public and private sectors. She has extensive expertise in the dynamic travel and higher education industries.

Before venturing into the travel sector, Alana dedicated four years to specialised Research and Development Tax Advisory, showcasing her versatility in navigating complex financial landscapes.

In 2023, Alana brought her wealth of experience to CTM, where she plays a pivotal role as the CFO for the Australia & New Zealand region. Her passion and unwavering dedication to achieving corporate objectives make Alana an invaluable asset to the CTM team.

Glenn Wilcox

GM Government Services

Glenn is a recognised leader in the corporate travel industry working with some of CTM’s largest multi-national customers. In 2022, Glenn moved into the General Manager – Government Services role, looking after CTM’s Federal & State Government relationships.

Prior to his current role, Glenn spent seven years in the role of General Manager for CTM’s New South Wales & Australian Capital Territory Operations following three years as the General Manager for Western Australia.

With over 25 years’ industry experience in Australia, Glenn is a resources and mining travel specialist who has experienced all facets of travel in the corporate and government spheres, the retail market and within a major airline. Glenn was awarded CTM’s staff member of the year at the 2011 CTM All-Stars awards and also recognised as a WA Business News 40under40 Award winner in 2015.

Glenn is a self-motivated, goal-driven individual with a keen sense for client management, strategic business planning, leadership and people development. Glenn is also a board member of the Association of Travel Management Companies (ATMC).

Karen McGilvray

GM New South Wales

Karen’s extensive background in travel account management, paired with exceptional communication skills, technical aptitude, and tenacious spirit, allows her to lead successful operating teams and drive client goals.

Before returning to Corporate Travel Management AU/NZ as NSW General Manager in 2022, Karen led CTM North America’s Pacific Region operations from 2017.

Karen also led our Account Management offering in Queensland, Australia, for nearly 12 years. Her previous appointments include operational and management positions with large global travel brands as well as local travel providers. This experience feeds Karen’s ability to thrive in challenging environments, solve difficult challenges, and relate well to colleagues, peers, and clients at all levels of an organization.

As part of CTM’s senior leadership team, Karen is responsible for sales, operations and account management for NSW and ACT, including P&L, staffing, and ultimate client retention responsibility. Karen leverages her enthusiasm, knowledge and professionalism to deliver client and staff satisfaction driven by CTM’s core competencies of personal service, innovation, and measurable return on travel investment.

Chris Rose

GM Queensland

Chris is a seasoned professional with over 20 years of experience in the travel industry. He holds a Bachelor of Business in International Tourism and Hotel Management and qualifications in Digital Leadership, Customer Experience and Design and Tourism Management.

Chris started his career as a Retail Travel Consultant, where he worked for four years, progressing to Store Manager and Corporate & Groups Manager. He later spent time in sales roles within the accommodation industry before making the move to travel management in senior account management positions.

Chris’ diverse and extensive experience, combined with his excellent leadership skills, has made him an invaluable asset at CTM. He joined the company in 2017 as Head of Client Management – Queensland, was later promoted to Head of Client Management – Government, and in 2023, General Manager of CTM Sleep Space & Client Management – Government.

In 2024, Chris commenced his current role as General Manager – Queensland, where he leads account management, sales and operational functions and the overall success of the state.

Jonathan Nelson

GM Western Australia

Jonathan Nelson is the General Manager of Corporate Travel Management in Western Australia where he oversees operations, account management and sales.

Jonathan is a senior travel management professional with more than 20 years’ experience in the sector. Having completed a Bachelor of Commerce Degree at WA’s Curtin University, Jonathan then moved into the travel industry and has worked in senior and executive management positions across the hotel, retail buying group and corporate travel sectors.

Jonathan joined CTM in June 2019 and describes himself as a “get it done with a bit of fun” industry professional, putting team and clients first, with integrity as his no.1 value.

Rebecca McCabe

GM Tasmania

Rebecca has over 15 years of experience in the industry and has been with CTM since 2012. With a strong background in aviation and finance, she has worked across diverse roles, including Travel Consultant, Client Value Manager, and Business Analysis & Solutions Manager. She has also participated in CTM’s esteemed HiPo program, which is designed to nurture and empower emerging leaders within the business. This varied background equips her with a wealth of experience and expertise she brings to her current position as CTM’s General Manager Tasmania.

In addition to her professional accomplishments, Rebecca is a volunteer for KoruCare, a charity dedicated to providing unforgettable experiences for sick and disabled children. Since 2008, she has passionately supported the cause as a caregiver and a dedicated fundraiser. Additionally, she is passionate about Dragonboat racing and has proudly represented Wellington Women’s team, earning gold medals for her efforts.

As CTM’s General Manager for Tasmania, Rebecca seamlessly blends her industry expertise with a philanthropic spirit. Her leadership is characterised by professionalism, compassion, and a genuine commitment to making a meaningful impact.

David McKellar

GM New Zealand

David joined CTM in 2013 as the General Manager for New Zealand as part of CTM’s first overseas acquisition the of well-known Cavalier Travel brand.

David has been in the travel industry for over 24, starting as a retail consultant in the UK before moving over to the fast-paced world of corporate travel. When he returned to New Zealand, David worked in the airline and GDS sector before moving back into the travel agency arena, in the IT & online booking tool side of a large corporate travel agency.

After working in the travel space for many years, David is a true believer in the value of customer service and teamwork, which has allowed him to build successful teams that have retained and grown business. Despite spending 16 years in the UK and now sounding English, David is still is a true blue Auckland rugby fan.

Nicole Galliford

Head of Human Resources AU/NZ

Nicole joined CTM in 2022 as the Head of Human Resources for Australia & New Zealand, following a surge of business growth for the region.

With over 20 years of human resources experience, working across utilities, defence, not-for-profit and government industries, Nicole is dedicated to ensuring the employee experience aligns closely with company values.  Nicole holds degrees in human resources and marketing, a certified senior human resources practitioner (CPHR), and a Masters of Business Administration.  Combined with her passion for people, travel and sport, she possesses the ideal cultural fit for leading CTM’s ANZ HR team.

Nicole is responsible for driving people-focused agendas across CTM’s Australia & New Zealand management teams, ensuring we deliver value for our employees and customers.

 

John Balloch

Chief Partnership Officer Global Air & GDS

John has worked in the travel industry for more than 25 years, with various roles across leisure, wholesale and corporate travel before eventually progressing to CTM in his current role as Chief Partnership Officer Global Air & GDS. In this role, he is directly responsible for negotiating with our service providers to deliver creative innovative solutions for our customers.

Prior to joining CTM, John spent over 10 years working in both the UK and Asia in similar roles that allowed him to develop strong relationships with suppliers in airlines, hotels, car hire and other service providers across the globe. Outside of work he enjoys supporting the Manchester United Football Club and experiencing travel to unique locations such as the Everest Base Camp, Peru’s Machu Piccchu and the world-famous caves of Borneo.

Peter Wiseman

General Manager Sales

Peter Wiseman joined CTM in the role of General Manager Sales in early 2013, responsible for the company’s sales strategy across the Australian and New Zealand markets. Peter brings over 3 decades of corporate travel industry experience to the CTM leadership team.

His extensive experience in sales and account management spans Federal and State Government, universities, and both large and small to medium corporate organisations.

Peter is passionate about building a strong understanding of a client’s unique travel requirements, and tailoring technology and service-driven solutions to meet and exceed their travel objectives.

Ali Dowton

Marketing Manager

Alexandra (Ali) Dowton is CTM’s Marketing Manager for Australia & New Zealand. Having first joined CTM in 2016, Ali has a strong understanding of the CTM business, its regional travel brands, and the Australian and New Zealand travel market.

Holding a BA degree in Business Management (Marketing), Ali has experience executing B2B and B2C marketing strategies across the travel, retail and not-for-profit sectors.

In 2018, Ali relocated to CTM’s London office, working within the CTM EMEA Marketing Team before returning to Australia in March 2020.

Ali re-joined CTM’s ANZ business as Marketing Manager in February 2021.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.

Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

James Meggitt

Head of IT Australia & New Zealand

James Meggitt joined CTM in May 2009, supporting the business’ information technology function as an IT Support Officer. His ability to problem-solve coupled with a keen understanding of CTM’s systems and processes saw him advance through to IT Support Coordinator and ICT Manager for Australia & New Zealand. In 2023, James stepped into the Head of IT role of which he is currently serving.

With over 20 years of experience in the insurance, mining and managed services industries, and 15 years with CTM, he has a strong foundation in information technology leadership, successfully steering major initiatives across Australia and New Zealand.

Cherie Drummond

Chief Product Officer

Cherie brings more than 20 years of experience to her role as CTM’s Chief Product Officer ANZ.  Throughout her career, she has cultivated her expertise in various roles, including Travel Consultant, Team Leader, Branch and Operations Manager, Account Manager, and General Manager for Show Group Pty Ltd.

With demonstrated success across Account Management, Operations, and Sales, Cherie deeply understands how to drive business and customer benefits within complex travel programs. This extensive background uniquely positions her to apply her adaptive management style, marked by inclusiveness and trust-building, to her current role.

She empowers teams to make informed decisions in this capacity, fostering a supportive environment that fuels collaborative success. Cherie‘s strength in building professional connections, combined with her industry expertise, empowers her efforts to enhance and expand CTM’s product offerings effectively.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Chairman

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

 

Jon Brett

Independent Non-Executive Director

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Independent Non-Executive Director

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Independent Non-Executive Director

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.