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Guide to managing traveller risk

In today’s global climate, it is becoming increasingly important for businesses to be aware of, and plan for, potential risks to traveller safety. By engaging an experienced travel management company (TMC), developing a comprehensive travel policy, and leveraging a dedicated account management and consulting team, businesses can significantly reduce risk and maximise their travel investment.

CTM is committed to enhancing traveller safety and has developed a range of advanced technologies and services to provide our customers with innovative risk management and duty of care solutions.

Pre-Trip Approval

CTM’s pre-trip approval tool, CTM Approve, provides businesses with complete visibility and greater control over their travelling workforce to maximise safety and savings.

With highly customisable workflows and question logic, CTM Approve enables businesses to easily determine who can travel, where they can travel to, and when they can travel based on a wide range of risk considerations.

Regulations can be automatically imposed to restrict travel based on country-specific risk ratings, and health and visa requirements to name a few, ensuring that all essential and non-essential travel is monitored.

Additionally, travel bookings are withheld from ticketing until they have completed each step of the approval process. This ensures travel managers and travel bookers can review and, where necessary, reject travel requests that may pose risk to safety and duty of care obligations before payment is made, reducing risk and cost wastage.

CTM Approve

Policy Restrictions

When creating an effective travel policy, it is important to consider guidelines around prohibiting or limiting travel to countries or locations that are considered high-risk, or the use of non-preferred suppliers. When working with CTM, these policy conditions can be built into our customer’s travel program and reflected across online booking tools and mobile apps, as well as bookings via a travel consultant. Because our dedicated teams know your travel programs and objectives intrinsically, they will tailor travel solutions specifically to meet those needs.

Stay in contact with your travellers

Ensuring that your travellers receive credible, reliable and up-to-date information is critical to traveller safety. The CTM Portal has a dedicated live news feed, incorporating both travel alerts and your business’s own nominated communications in a single stream. The feed is dedicated to sharing travel alerts and other important travel communications.

The CTM Mobile app also provides users with one-click ‘proof of life’ functionality, enabling businesses to check their travellers’ safety status with ease. Using the GPS location of the mobile device, once the traveller has checked in, or not checked-in, a notification is sent back to the risk manager to confirm their status.

Travellers should also be aware of where they can find information from government travel advisories.

  • SmartTraveller (AU) is the Australian Government’s travel advice and consular information service.
  • SafeTravel (NZ) is an official website of the New Zealand Ministry of Foreign Affairs and Trade featuring travel and consular information for New Zealanders

Risk Management Tools

CTM provides risk management solutions tailored to our customers’ needs that help businesses identify travel risks and effectively track and communicate with their travellers in an emergency.

  • Traveller Tracking

CTM’s Traveller Tracker platform supports your duty of care program by tracking your travellers’ locations via their travel itinerary, anywhere in the world. Updated in real-time and fully integrated with the individual’s travel itinerary, CTM’s interactive global mapping tool provides an instant picture of country-by-country risk levels via a colour-coded map. Reports can be exported from the tool at the click of a button giving you relevant information at your fingertips when you need it.

  • Travel Risk Alerts

CTM Risk Alerts is a risk management dispatch solution keeping travellers abreast of developing travel risks by SMS or email as they happen. Configurable risk ratings match travellers with potential risks based on geographic location and pre-determined risk ratings, enabling easy and efficient notification of travel risks as they happen.

Ensure your travellers are kept informed of breaking travel alerts with CTM Risk Alerts.

Risk management

Your safety is our priority

We understand that keeping people safe while travelling is the highest priority. To do this, businesses must understand and appropriately manage risk. Developing a strategic travel policy in partnership with your TMC is the best way to ensure your business travel objectives are achieved, your policy is adhered to and any potential risk is minimised.

At CTM, our dedicated Client Value Managers design bespoke travel programs to meet any business travel objective, to ensure maximum safety, efficiency and value.

Contact CTM today to discuss our range of risk management tools and solutions.