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Satisfaction remains our priority

Every year CTM conducts a Client Survey to find out what we are doing well and, more importantly, what we can do better to service our clients.

Their feedback is vital in shaping the products and services we develop in the year ahead and beyond.

This year, we are thrilled to see a continuing trend in the value our clients place on our services, in delivering exemplary customer service, valuable cost savings strategies and leading technology solutions.

Key highlights:

  • 94% client satisfaction rate
  • 93% would recommend CTM to a friend or colleague
  • 93% rated highly CTM’s technology offering
  • 97% said CTM’s travel consultants’ and Account Managers’ service was of a high standard
  • 94% said their Account Manager value for money solutions

We use this feedback to identify and implement innovative ways to make business travel easier, more efficient and better value for our clients than ever before.

And while we are thrilled with our latest results, we guarantee that we will not rest on our laurels. Our team are busy preparing for an exciting year ahead, and look forward to delivering even more benefits to your business.

 

Client Survey 2016 Infographic for webpage