Overview

This client is a global telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.  Globally headquartered in Australia, they have over 11,000 travellers across more than 20 countries, providing services to thousands of businesses and government operations.

They chose CTM to assist in the global consolidation of their travel program. One of the key factors in our appointment was our ability to deliver global insight through our reporting and recognised local expertise which would address the needs of their internal stakeholders in every market.

Their key objectives were to

• Deliver savings across the program
• Review policy drivers
• Address reporting on a global basis

Challenges

Operating locally across a number of regions, the client lacked visibility of their full spend that could be leveraged. They were seeking a TMC that could help them address this transparency need, together with offering innovative technical solutions for their expanding base of travellers.

Solutions

Savings – following on from a full program review across all regions, we recommended areas in which savings were realised and built these into a strategic Business Plan. Overall program savings of $2.8M over 2 years. There were many components to the plan which was tracked and reported against monthly. One example was a managed global hotel RFP that saved over $400,000 in a year.

Travel Policy – After discussing the program needs and gaining a full understanding of the client expectations, we were able to make several recommendations across policy drivers, including the implementation of a pre-trip approval solution and substantial internal hierarchy changes.

Technology – We completed a full implementation of our global Lightning OBT. We have delivered our entire CTM product tool suite, ensuring the client has a fully integrated, global one-stop-shop for all their technology requirements, including meeting and events operations.

Reporting – Our global reporting suite provides detailed reporting across all markets allowing us to fully review the spend patterns and make ongoing recommendations for some policy changes to drive cost avoidance or cost savings, including C02.

Results

Over $2.8 million in savings across 2 years

Through increased online adoption, approval solutions, meetings and events negotiations, hotel RFP, air savings, waivers and favours amongst others.