CTM has deployed additional staff into our offices to help rebook and assist travellers impacted by Qantas' announcement of the grounding of its entire fleet, effective 5.00pm AEDT Saturday 29 October, 2011.

On its website, Qantas has announced the following information regarding the grounding. For the full announcement please click here.

-  Customers booked on Qantas flights should not go to the airport until further notice.
-  A full refund will be available to any customer who chooses to cancel their flight because it has been directly affected by the grounding of the fleet.
-  Full rebooking flexibility will be available to customers who wish to defer their travel.
-  Assistance with accommodation and alternative flights, as well as other support, will be offered to customers who are mid-journey.
-  Customers should monitor qantas.com for the latest updates. The latest information will also be posted on Qantas’ Twitter and Facebook accounts
-  Jetstar flights, Qantas Link flights and Qantas flights across the Tasman operated by Jetconnect will continue. Express Freighters Australia and Atlas Freighters will also continue to operate.

Affected clients can contact Corporate Travel Management's After Hours team for assistance on the below details.

Emergency After Hours contacts for CTM Clients:

Brisbane: 1800 663 622
Gold Coast: 1800 187 584
Melbourne: 1800 836 000
Toorak: 1300 133 843
Perth: 1800 805 625
Sydney: 1800 105 334
New Zealand: +64 9 529 0888