CTM has been advised that Fair Work Australia will continue the hearing it started last night at 2.00pm AEDT this afternoon (Sunday 30 October 2011), in relation to the grounding of Qantas’ entire global fleet.

The announcement by Qantas of the grounding can be viewed here, or you can click here for disruption updates from the airline. We will also be posting updates on our twitter account (@TravelCTM) : click here to view our twitter profile.
 

Information for clients:

• CTM continues to gather resources from across our national network to assist with the high call volumes. Clients can contact our After Hours team for assistance using the contact details at the bottom of this announcement.
• We are working very closely with our non-Qantas carriers to ensure we are able to obtain available seats for our clients. Where appropriate, we are also looking to engage charter companies in order to further support backlog.
• Due to the significance of this event, you may experience longer than usual waiting times when calling our After Hours service due to the unprecedented amount of calls. If you do experience this upon calling, we kindly ask that anyone stuck away from home or travelling within the next 24 hours stays on the line, while others wait until this evening when a resolution may arise. We thank you for your patience and assistance in this matter.
• Those affected travellers with WebRes (our Online Booking Tool) access who are not intending to fly within the next 24 hours can, if they wish, rebook domestic plans via WebRes and apply for a refund of their Qantas flight at a later date.

 
We will be sure to communicate further as soon as new information is at hand. In the meantime, you can contact CTM on the following details:

Emergency After Hours contacts for CTM Clients:

Brisbane: 1800 663 622
Gold Coast: 1800 187 584
Melbourne: 1800 836 000
Toorak: 1300 133 843
Perth: 1800 805 625
Sydney: 1800 105 334
New Zealand: +64 9 529 0888